Account Usage and Limits

  • Comodosecure
    Fecha de consulta 27 de junio de 2024, 11:51

    Hola necesito hacer una consulta. Si yo tenía la cuenta en nivel Bronce y aún me faltaban envíos y otras características porqué cuando actualize a nivel plata se siguió contando los envíos del nivel Bronce y no se actualizó al nivel empezando desde cero o mejor aún haberme sumado mis envíos que me quedaban creo que meresco una respuesta clara.

  • Eldrex Jotform Support
    Fecha de respuesta 27 de junio de 2024, 11:56

    Hi Comodosecure,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, When you upgrade your plan/subscription, your limits would increase, but it would not go back to zero. Your Usage limits would reset every month. You can find out when your next limit reset period begins by looking at your Account Usage page.

    Reach out again if you have any other questions.



  • Umut Can Jotform Support
    Fecha de respuesta 27 de junio de 2024, 12:06

    Hello,

    Your forms have been temporarily disabled due to the collection of sensitive data, such as Personal ID Information. Our top priority is to ensure the security and privacy of all our users. With your first submission, we received your selfie with your ID card however, the organization document is missing. We cannot verify your company without an organization registration document.

    Please fill out this questionnaire to verify your organization.

    We will carefully review your submission, and if it meets the requirements, your form will be enabled as soon as possible.

    Thank you for your understanding and cooperation in this matter. We appreciate your trust in our platform and look forward to serving you once again.

    Best regards,