Como puedo inscribir mi cuenta a otra medio de pago

  • AnimalFactor
    Fecha de consulta 26 de junio de 2024, 16:51

    Hola como estan, hoy por problemas con la tarjeta, se elimino la tarjeta para los pagos, esta asociada a ustedes

    Necesito volver a activar la cuenta, le agradecería me puedan ayudar


    Saludos cordiales

    Victor Grandez


  • Mike_G Jotform Support
    Fecha de respuesta 26 de junio de 2024, 17:09

    Hi Victor,

    Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, your account's Bronze Yearly Plan subscription was renewed on the 22nd. If you want to update your Credit Card Information, you can do it in just a few easy steps. Let me show you how:

    1. On your My Forms page, hover your mouse over your Avatar/Profile image on the top-right side of the page.

    2. In the menu that comes up, click on Settings.1652160454 6279f7c689cf6  Screenshot 10

    3. Next, go to the Billing tab.

    4. Click on Change Credit Card.1652160520 6279f808ecd15  Screenshot 21

    5. Enter the details in the Credit Card Information window.

    6. Now, just click on Update to save the changes.1652160565 6279f8351b264  Screenshot 32

    Let us know if you need any more help.