Cancelation and Refund

Se hizo la renovación anual de mi plan, pero deseo cancelarlo, ya que no cuento con los fondos para pagarlo, porfavor solicito el reembolso y la cancelación de mi plan.

Hi Sara_Antonela,

Thanks for reaching out to us for help. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I coordinated this with our Billing Team. I'll get back to you on this thread once there's an update.

We appreciate your patience and understanding.

Hi Sara_Antonela,

Thanks for patiently waiting. After checking your account associated with your email a***a@t**lu**ru.com, the payment made last March 30, 2024, is already refunded, and now you're under the Starter plan. As this had been made just recently, please allow 7 to 10 days for the refund to reflect on your payment method.

Let us know if you have any other questions.