compra não aparece

fiz a compra do pacote de Carnaval mas não veio nada no jogo

Hi Ana,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your message was translated that you purchased a Carnival package which seems not related to Jotform Subscription. If this is a purchase you made on a form that was created through Jotform, respond to the email that you receive after your purchase and it should reach the form owner.

Let us know if you have any other questions.

good afternoon

I made the purchase

deducted from my card

but the Carnival package did not appear in my game

I bought it through the super sus game

Give me the package I bought or refund my money

Hi Ana,

Thanks for getting back to us. Jotform is an online form-building platform. People use our service to create an online form for their business or personal use. But we don't have direct influence or connection to whatever purpose they intend to use their form. We provide support for them if they have questions about their forms and their Jotform account. And certainly, we are not offering a Carnival package for a game.

But provide us the link where you made this purchase or another webpage link that leads you to this purchase so we can check. If this is a form that is created on our end, and we find that it violates our Terms of Use, what we can do is suspend the account. I also suggest contacting your bank and filing a dispute immediately if you suspect that this is not a legitimate purchase. As for Jotform, we don't know this Carnival package for a game.

Let us know if you have any other questions.