Thank You Page not working.

https://pci.jotform.com/form/242334260007141

the thank you page is not sending. Please help with this. Thanks

Hi Sharon,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the thank you page not showing after submission, please check your form's settings in the Form Builder under the Settings tab, then Thank You Page option. Ensure that you have either set it to show a Thank You page or redirect to an external link correctly. If you are using the Classic Form layout, you can customize or set the Thank You page there. If your form is in Card Layout, the process is slightly different.

Make sure the changes are saved, and test the form again. If you want, I can guide you through the exact steps.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Sharon,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you explain a bit more about the issue so I can get a clearer idea of what’s happening? Can you share a quick screen recording of what’s happening so we can try to replicate it on our end? You can upload it to Google Drive, Dropbox, or record with Loom and send us the link.

After we hear back from you, we’ll know what’s going on and how to help.

Executive Director
Madraigos
936 Broadway
Woodmere, N.Y. 11598
o.516.371.3250 x 103
c. 516.602.9470
sgross@madraigos.org
...

Hi Sharon,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Reach out again if there’s anything else we can do for you.

Will you help with these two things
autoresponder of thank you page for your submission
And thank you email
Sharon Gross
Executive Director
Madraigos
936 Broadway
Woodmere, N.Y. 11598
o.516.371.3250 x 103
c. 516.602.9470
sgross@madraigos.org
...

Hi Sharon,

I cloned your form and tested, but everything worked properly, and I did see a thank you page. Can you walk me through what’s happening so I can get a better picture of things?

If In understood correctly, you want to setup a thank you email for those who sign up, is that right? Yes, you can add an email element and set that as the recipient email. A quick setup is all you need—here’s how:

1. Go to Form Builder and select Build
2. Choose Add Element and drag the Email element wherever you want on your form
3. Go to Settings and open the Emails menu, then click Edit on Autoresponder 1
4. Select Recipients, and choose your new Email field in the Recipient Email dropdown, then hit Save

You’re all set. Let us know if you have any other questions.