Customer Satisfaction Survey Software
Understand how your customers really feel — and act on it. With Jotform’s powerful survey software, you can design professional customer satisfaction surveys, collect responses across platforms, and turn insights into action — no tech skills required.
Customer Satisfaction Survey Templates
Get started fast with pre-built survey templates that you can fully customize. Whether you're assessing service quality or gathering post-purchase feedback, these templates help you capture the right data instantly.
Benefits
Why Choose Jotform for Customer Satisfaction Surveys?
No-Code Survey Builder
Design custom surveys with drag-and-drop simplicity. Add logos, change themes, and tailor questions — all without writing a single line of code.
Multi-Channel Sharing
Send surveys via email, embed them in your website, or share via QR code or mobile link. Reach customers wherever they are.
Real-Time Response Tracking
Visualize satisfaction trends with live analytics, response filters, and downloadable reports — perfect for making fast, informed decisions.
Conditional Logic for Personalization
Ask smarter follow-up questions based on previous answers to make surveys feel personal and relevant.
Powerful Integrations
Connect Jotform with CRMs, email platforms, and analytics tools to keep feedback flowing into your existing workflows.
Testimonials
What our users say about Jotform
Frequently Asked Questions
All your questions about Jotform — answered. Check out our FAQs for answers to common questions, or contact our support team for further information.
What is customer satisfaction survey software?
It’s a digital tool that helps businesses create, distribute, and analyze surveys to understand how satisfied their customers are with products, services, or experiences.
Why is customer satisfaction important?
Happy customers are more likely to return and refer others. Measuring satisfaction helps identify pain points, improve offerings, and build stronger customer relationships.
How do I analyze the results from Jotform surveys?
Jotform offers built-in analytics dashboards, charts, and export options so you can track satisfaction scores, filter results, and make data-backed decisions.
Can I use Jotform surveys on mobile?
Yes! All Jotform surveys are mobile-responsive by default, so customers can complete them easily on any device.
Is Jotform secure for collecting customer data?
Absolutely. Jotform uses 256-bit SSL encryption, GDPR-compliance tools, and offers options like HIPAA compliance for sensitive data.
Can I automate follow-up actions based on responses?
Yes, with integrations and conditional logic, you can trigger emails, alerts, or CRM updates based on how a customer answers your survey.