How do I add a promo discount code to my form?

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    KneesThatCraic
    Asked on September 30, 2025 at 9:27 AM

    How do I add a promo discount code to my form?


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    Podo: Support AI Agent
    Replied on September 30, 2025 at 9:27 AM

    Hi Knees! To add a promo or discount code to your form, you can set up coupon codes directly within your payment settings in Jotform. Jotform offers several discounts and campaigns at different times of the year, which are available when upgrading to a higher tier yearly plan. We also provide special discounts for non-profit and educational organizations. For more details and to explore current offers, you might want to check out the Discounts page—there's a button below labeled "Check our current campaigns" that can guide you there. Let me know if you'd like help with the setup steps or anything else!
    Check our current campaigns

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    Joseph Christian JotForm Support
    Replied on September 30, 2025 at 10:50 AM

    Hi KneesThatCraic,

    Thanks for reaching out to Jotform Support. It's easy to add coupons for your products using the Coupons feature in Form Builder. Let me show you how to set that up:

    1. Open your form in Form Builder and click on the Product List field.

    2. Then, click on the Shopping Cart icon on the right side of the field.

    3. In the menu on the left, click on the Coupons tab, and then click on Create Coupon.

    4. Enter a Coupon Code and choose a Coupon Limit and set the amount or date to arrange the coupon's expiration.

    How do I add a promo discount code to my form? Image 1 Screenshot 50

    5. In the next section, select a Discount Type and enter the Rate or Amount you want to use.

    6. In the Apply Discount To section, select the Product option to apply your coupon to your selected products.

    7. Then, in the Discounted Products section, select the products you want a discount for.

    8. Now, just click on Save and that's it. You're done.

    How do I add a promo discount code to my form? Image 2 Screenshot 61 You can also apply a discount directly to the Subtotal or only Shipping. Let me show you how to do that: 

    1. In the Apply Discount To section, select Shipping or Subtotal.

    2. In the next section, enter a Minimum Subtotal Amount

    How do I add a promo discount code to my form? Image 3 Screenshot 72 Now, your customers can use your coupons to get a discount when they buy your products. Check out the screencast to see how it'll work:

    How do I add a promo discount code to my form? Image 4 Screenshot 83 Give it a try and let us know how it goes.

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    KneesThatCraic
    Replied on September 30, 2025 at 11:50 AM
    There is no "product list" field when I am in the form builder
    ...
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    Joseph Christian JotForm Support
    Replied on September 30, 2025 at 12:19 PM

    Hi KneesThatCraic,

    Can you send me the link to your form so I can take a look for you? You can easily find your form's URL in Form Builder. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    How do I add a promo discount code to my form? Image 1 Screenshot 20Once you share the form URL with us, we’ll be able to help you better with this.

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    KneesThatCraic
    Replied on September 30, 2025 at 1:50 PM
    https://pci.jotform.com/form/251473629692063
    ...
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    John JotForm Support
    Replied on September 30, 2025 at 2:14 PM

    Hi KneesThatCraic,

    I've checked your form and I can confirm that the Product List field is present, which means you can add a coupon code directly to your form using this field. Check out the screencast below: How do I add a promo discount code to my form? Image 1 Screenshot 20 You can follow the instructions my colleague Joseph has provided above. This will allow your customers to use the promo code at checkout and receive the discount you set up.

    Give it a try and let us know how it goes.

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