Password Change Request Expired

Dear Jotform,

Would like to seek assistance for the password change request. Jotform recently requested to verify this account due to the collection of personal data from our patients.

Looking forward to resolve this matter urgently as we need to generate reports within the week. Thank you very much!

Regards,

Aya

Hi Marikina,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your password change request, it appears that the request has expired. To proceed, you will need to initiate a new password change request. This will allow you to verify your account and regain access to generate the reports you need.

If you need guidance on how to request a new password reset, please let me know, and I can provide the steps.

Give it a try and let us know how it goes.

Kindly send me the new link for password change request. Thank you.

Hi Marikina,

One of our Support Team members has taken over this thread and will assist you further with your password change request.

Thank you for your understanding.

Hi Marikina,

As advised by our Support AI Agent, you will have to initiate another password request change. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information. You can try with another browser if the issue still persists.

Give it a try and let us know if you need any more help.

Noted on this. Will wait for the Support Team to reach out. Thank you!

Hi Aya,

You can follow the previously suggested solution guide by my colleague Lorenz. If the issue persists, you can try clearing your browser cache or using a different browser to reset your password.

Give it a try and let us know how it goes.

Good day,

I have successfully updated the password. Thank you for the assistance!