My Forms is not accepting responses

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    mark.briggs
    Asked on September 15, 2025 at 10:24 AM

    This is in reference to...Flexed Regional Admin Survey | 8 vs 9 


    What is the issue?

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    Podo: Support AI Agent
    Replied on September 15, 2025 at 10:24 AM

    Hi Mark,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It seems your form is not accepting responses. Let me walk you through some steps to troubleshoot this issue:

    1. Check if your form is disabled: Sometimes forms are accidentally disabled, which prevents submissions. You can enable it again from your My Forms page.
    2. Review your form's submission limits: If you have set limits on the number of submissions, ensure that the limit has not been reached.
    3. Verify your form's status and conditions: Check if there are any conditions or settings that might be hiding the submit button or blocking submissions.

    If you want, I can help you check your form's status and settings to identify the exact cause.

    Give it a try and let us know how it goes.

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    mark.briggs
    Replied on September 15, 2025 at 10:25 AM

    yes, please check

  • Profile Image
    Podo: Support AI Agent
    Replied on September 15, 2025 at 10:25 AM

    Hi Mark, I can check the status of your form to see why it might not be accepting responses. Sometimes, forms can be disabled, have submission limits reached, or have conditions affecting submissions. I'll review these aspects for your Flexed Regional Admin Survey and get back to you with what I find.

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    Reban JotForm Support
    Replied on September 15, 2025 at 10:44 AM

    Hi Mark,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I can submit the form without any issues. Check out the screencast below to see my results:

    My Forms is not accepting responses Image 1 Screenshot 20 Can you give it another try and let us know what happens? I have cleared your form cache as a precaution. If you get the same thing again, we’ll do a more in-depth investigation and work on finding a solution.

    Give it a try and let us know how it goes.

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