Dynamic Dropdown: Not working properly.

  • S
    Svatopluk Novotny
    Asked on September 15, 2025 at 8:22 AM

    Hi,

    I am using Dynamic Dropdown fields in several forms. Today I noticed that nesting is not working. I looked for an error in the data but I couldn't find any. It doesn't work even on your website.

    Please fix it.

    Svatopluk Novotny

    Jotform Thread 31052081 Screenshot
  • Profile Image
    James Adalem JotForm Support
    Replied on September 15, 2025 at 9:19 AM

    Hi Svatopluk,

    Thanks for reaching out to Jotform Support. I tested it and had the same issue, so I created a ticket and escalated this to our Developers. We’ll follow up as soon as we have any news.

  • Profile Image
    gpetza
    Replied on September 15, 2025 at 11:26 AM

    I'm having the same exact same problem.

  • Profile Image
    Connor Product Triage Specialist
    Replied on September 15, 2025 at 11:26 AM

    Hi Svatopluk Novotny,

    We have heard back from our developers that the issue have been fixed.

    Give it a try and let us know if you need any other help.

  • Profile Image
    Whitaker_Michele
    Replied on September 15, 2025 at 12:35 PM

    It's still not working for me. I just came here to see if this was a known issue, or to open a ticket.

    Thanks!

  • Profile Image
    Deanne JotForm Support
    Replied on September 15, 2025 at 12:44 PM

    Hi Svatopluk,

    I tested the form again and it's now working. See my screencast below:

    Dynamic Dropdown: Not working properly Screenshot 20

    Try to Clear the Cache and Cookies in Your Web Browser, or use another browser or device, and see if it makes a difference.

    Give it a try and let us know how it goes.

  • G
    Gannon
    Replied on September 15, 2025 at 12:57 PM

    I have an enterprise account with you and I am having the same problem. I've submitted a ticket but have gotten no replies.

    I've cleared my Google Chrome history/cache and I've tried other browsers as suggested above. The issue still remains.

    How do I get this resolved?

  • Profile Image
    Deanne JotForm Support
    Replied on September 15, 2025 at 1:06 PM

    Hi Gannon,

    To keep the conversation organized, I moved your issue to its own thread, and someone from our Support Team will help you with it here.

    Reach out if you need anything else.

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