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mgeleteiAsked on September 14, 2025 at 9:40 PM
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Leona JotForm SupportReplied on September 14, 2025 at 10:27 PM
Hi Matilda,
Thanks for reaching out to us for help. If you no longer have access to the collaborative email’s password, you won’t be able to re-authenticate or add it again as a sender email. If you need to update the sender email, you can remove the current one from the Sender Emails section and then add a new sender email that you do have access to. To remove it first, it’s easy to delete a sender email on your account. Let me show you how:
1. On your My Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.
2. In the window that opens, click on Settings.
3. On the right side of the page, under the Sender Emails section, click on the Trash Can icon.
4. In the Confirmation window that opens, click on Delete Now.
You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:
1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.
2. In the window that opens, select Custom and click on the Continue button.
3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.
Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:
And here’s how it looks in Workflow Builder:
Reach out again if there’s anything else we can help you with.
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