AI Agent: Can users see their chat history?

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    Bourbonnais_Rachel
    Asked on August 20, 2025 at 5:58 PM
    If I send the form link, is there a way to access the chat history?
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    Eduardo JotForm Support
    Replied on August 20, 2025 at 6:09 PM

    Hi Rachel,

    Thanks for reaching out to Jotform Support. You can allow your AI Agent users to access their Conversation History. It's easy to set up. Let me show you how:

    1. In AI Agent Builder, click on Settings in the top right. 
    2. In the Settings window that opens up, toggle On the Conversation History Access for Users option.

    AI Agent: Can users see their chat history? Image 1 Screenshot 30 Now, people who chat with your agent can see their conversation history. Check out the screencast below to see how it works:

    AI Agent: Can users see their chat history? Image 2 Screenshot 41 Let us know if you have any other questions.