Workflow: Restarting it from a specific part

How can I manually restart a step in a workflow?

Hi HNEC,

Thanks for reaching out to Jotform Support. Just keep in mind that when you restart a workflow, it always begins from the very start, so you can’t pick up from a specific step. Let me show you how to do that:

1. In Jotform Inbox, click on Three Dots Icon at the right side of the page.

2. Then, click on Restart Workflow.

Again, remember that restarting the workflow for a specific submission will run it from the very beginning, including resending any emails from the previous run, and there’s no option to start from just a part or step of the workflow.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

I separated your other question into a new thread so we can focus on it properly. You can view and follow it here.

Reach out again if there’s anything else we can help you with.

Hi, I have a followup to this question. I have a workflow that needs to restart upon editing the submission in some cases, but not others. In the cases where I want the workflow to stop completely, regardless of future edits, I included a "terminate" endpoint. Is this the correct approach?

Hi Camphill_Academy,

Thanks for reaching back out to Jotform Support.

The use of Terminate in your case would depend on how you intend the workflow to behave after a branch reaches a Terminate action downstream.

There are 2 similar actions that come into question here: Terminate & End.

Terminate would stop the entire workflow completely regardless of which branch reaches it.

End would just stop the workflow in that specific branch, rather than the entire workflow.

So in your use case, as I understand it, you are correct in using Terminate as it would stop the workflow entirely such that no future edits to the submission would restart it.

Now if you only want to signal that a specific branch is finished while allowing other branches to continue, you should use End instead.

Hoping that clears things up. Let me know if you require further clarification or assistance.