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MichaelGraysonAsked on August 14, 2025 at 7:50 PM
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Christian Ice JotForm SupportReplied on August 14, 2025 at 7:54 PM
Hi Michael,
Thanks for reaching out to Jotform Support. We have received an update from our developers that this issue has been fixed. If the issue persists on your end, can you take a screenshot of it and share it with us? Let me show you how to post a screenshot to our Help Center:
1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
2. Drag and drop your image into the Upload box, or click on it and select your file.
3. Then, click on the Add button in the bottom-right corner of the window.
4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.
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Cox_JimReplied on August 15, 2025 at 3:32 PM
I'm having the same issue.
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Vishvakumar JotForm SupportReplied on August 15, 2025 at 4:00 PM
Hi Michael,
I've cleared your form caches; your forms are now refreshed. Can you try uninstalling Jotform app and then re-install to it's latest version? When I tested it, I could not replicate an issue. Let me share the screenshot below:
Give it a try and let us know how it goes.