My app notifications for certain forms are coming through in spanish

All of our account settings in the account and on each form state that the language is english. However, a few of our forms are sending notifications in Spanish. Just the notification not the form information itself. Can you please assist.

Hi Space,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems your form notifications are coming through in Spanish despite the language settings being English. This issue usually happens if the notification email template itself is set to Spanish or if there's a language override in the email settings.

Let me show you how to check and fix this:

1. Go to your form's Settings tab.
2. Select Emails.
3. Edit the notification email template. Check if the content is in Spanish and change it to English if needed.

Also, verify that no conditional emails are set to send in Spanish.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

It is not the email notifications it is the app notification when a notification comes through that a new form was submitted

Hi Space,

Thanks for the clarification. Unfortunately, there is no specific information available regarding app notifications coming through in Spanish while the account and form settings are in English.

If you want, you can try checking the app notification settings or reinstalling the app to see if that resolves the language issue.

Let us know if you have any other questions.

Best regards,
Jotform Support

I have checked the settings in the app and deleted app and reinstalled.

Hi Space,

Since you've already checked the app settings and reinstalled without success, this might be an issue on our end with app notification language settings for certain forms. I'll escalate this to the relevant team for further investigation.

Best regards,
Jotform Support

Thank you!

Hi Space,

You're welcome! If you need any further assistance, feel free to reach out.

Best regards,
Jotform Support

Hi SpaceCitySanitizers,

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Here is a screenshot. It has now changed languages on us 3 times. LOL

Hi SpaceCitySanitizers,

Thank you for sharing the screenshot. Unfortunately, it’s not quite clear on our end. Could you please send a higher-quality version so we can review it properly? I wasn’t able to replicate the issue during my test, and having a clearer screenshot will help us better assist you. Here's the screenshot of my test:

As soon as we hear back from you, we can move forward with a solution.

Nev Bruce



---- On Thu, 14 Aug 2025 16:18:40 -0500 Jotform<noreply> wrote ----


















































 





https://www.jotform.com/?utm_source=question-reply-notification&utm_medium=email&utm_content=header_logo&utm_campaign=jotform-notification-mail





































There’s a new response on your

question:






My app notifications for certain forms are coming through in
spanish






















































Hi
SpaceCitySanitizers,
Thank you for sharing the screenshot. Unfortunately,
it’s not quite clear on our end. Could you please send a higher-quality
version so we can review it properly? I wasn’t able to replicate the issue
during my test, and having a clearer screenshot will help us better assist you.
Here's the screenshot of my test:
As
soon as we hear back from you, we can move forward with a solution.




















































Answered by






Lesther

































https://www.jotform.com/answers/30026371-my-app-notifications-for-certain-forms-are-coming-through-in-spanish














































 














 






4 Embarcadero Center, Suite 780, San Francisco CA 94111







 












https://link.jotform.com/rc7srYGN99







https://www.jotform.com/answers/30026371-my-app-notifications-for-certain-forms-are-coming-through-in-spanish?k=c85b8e9f01d7354276f3cfd0a931d220&unsubscribe=
















 
</noreply>...

Hi SpaceCitySanitizers,

I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.



I am having this same issue.

Hi Kyle,

I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.

Let us know if you have any other questions.

Hi MichaelGrayson,

To avoid confusion, I've moved your concern to another thread. Someone from our team will be helping you out here.

Let us know if you have any other questions.

Okay! So to confirm, this is not an issue I can fix on my end? Looks like everyone is having the same issue?

I'm having this issue, too.

Hi SpaceCitySanitizers,

This seems to be a known problem impacting multiple users, with similar reports of notifications displaying in other languages despite all account, form, and app settings being configured to English. Our Developers know about this and are already working on getting it sorted. We’ll circle back with an update when there is one.

We really appreciate your patience and understanding while we’re looking into this.

Thanks so much! In the mean time we will freshen up on all the new languages we are learning. Lol (:

Appreciate the urgency!

Hi SpaceCitySanitizers,

Our developers have fixed the issue, and it is not replicable as of today. Please let us know if the issue continues on your end.

Reach out again if there's anything else we can do for you.