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HavaneseRescueIncAsked on August 7, 2025 at 8:02 AM2- I tried to send another test to sign. I wanted to use a non-Comcast email. I did use two of the Gmail email accounts that I had used in the previous test. These Gmail accounts did not receive a second email with a link to sign. They received an email but not like the first time around. I will attach a screenshot. Can a second My Sign Document not be signed by previous signer?
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Chris_L JotForm SupportReplied on August 7, 2025 at 8:23 AM
Hi HavaneseRescueInc,
Thanks for reaching out to Jotform Support. If I understood what you’re asking, you want to know if the previous assigned signee can still sign the document. Yes, then can still sign the document. If you don't want them to sign the document, you can cancel it. Let me show you how:
- In Sign Inbox, click on the Cancel Document button at the upper right side of the page.
- Encode the reason in the text box, then click on the Cancel Document button.
If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?
Once we hear back from you, we'll be able to help you with this.
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