AI Agent: How to hyperlink URL's on agents reply?

  • Dean_deanes
    Asked on August 7, 2025 at 3:25 AM
    I notice the agent offers the addresses with the full site urls; https://mtn.1iota.xyz/xxx/xxx
    Is there a setting or is it training where the agent presents these links as plain text?
    Such as'
    'See the Island Gallery here'
  • Myla JotForm Support
    Replied on August 7, 2025 at 3:59 AM

    Hi Dean,

    Thank you for reaching out to Jotform Support. Unfortunately, hyperlinking text on AI Agent's reply is not supported. But as a workaround, instead of hyperlinking, AI Agent can be trained to provide responses with customized links rather than showing the full URLs. This is typically done through training the AI agent with specific knowledge, or by setting up actions and triggers that control how the agent presents information.

    Here’s how you can achieve this:

    1. Train your AI agent using knowledge base entries: You can add information in the form of links with descriptive text that the agent can use to respond accurately. This is done in the AI Builder under the Train tab by adding knowledge entries with the desired link text.
    2. Use the "Find in Website" action: This feature allows your AI agent to search specific keywords on your website and present the results. You can customize the response format to include descriptive text with links instead of raw URLs.

    Give it a try and let us know how it goes.

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