Jotform App is just loading in MacOS

  • Brian Swank
    Asked on August 4, 2025 at 3:30 PM

    I just downloaded (from MacOS app store) the

    Problem started after installing (has never worked.. never been past the "loading"spinner

    No error message, just can get past .."loading' spinner

    Jotform app version: 3.5 (5)

    MacOS version: Sequoia 15.6

    Runs on Google Chrome.

    The entire reason I am doing this is I when I am attempting to creae a second autoresponder email for a form, I am not given the choice to select the type of email and a
    Jotform Thread 29723741 Screenshot
  • Joeni JotForm Support
    Replied on August 4, 2025 at 3:46 PM

    Hi Brian,

    Thanks for reaching out to Jotform Support. This issue may occur from how the app interacts with your specific setup, such as your MacOS version, browser, or system permissions. Compatibility bugs or caching issue can sometimes cause the app to get stuck on the loading spinner.

    Try uninstalling the current Jotform App and reinstalling it to see if that fix the issue. Also, ensure that both your MacOS and the Jotform App are fully updated. I would also suggest clearing your browser’s cache and cookies to see if it makes any difference.

    To keep the conversation organized, I moved your other question to its own thread, and someone from our Support Team will help you with it here.

    Give it a try and let us know how it goes.

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