Comment régler le problème de l'espace de téléversement plein

Bonjour ,

On a eu récemment une notification disant que nous avons atteint le seuil l'espace téléversement .

On voudrait vous demander si c'est possible de libérer de l'espace ?

Merci.

Bien à vous

Hi cloverguyane,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have reviewed your account and currently, your Upload Space usage is at 202.07 MB / 100.00 MB. To free up your account Upload Space, you will need to delete and purge your submission data. You can also download your submission data before proceeding. Here's how to do it:

How to download Submission Data:

1. In Form Builder, on the upper left side of the screen, click on the downward arrow icon.

2. Click on Tables.

3. In Tables, on the right side of the screen, click on Download All.

4. Click on your preferred file type.

You may also check out this guide about How to Download Form Submissions as Excel, CSV, or PDF.

How to delete Submission Data:

1. In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.

2. On the right side of the screen, click on Delete.

How to purge deleted Submission data:

1. In Tables, click on the three vertical dots icon beside the Tab name.

2. Select Trashed entries.

3. Click on the checkbox beside Select All.

4. Click on Delete Forever.

You may also check out this guide about How to Delete Form Submission Data.

Let us know if there’s anything else we can help you with.