APOYO PARA ACCESO

Hola necesito apoyo con el siguiente caso:

Cree un usuario en mi cuenta principal en Jotform es el siguiente:

ruthmartinez@correo.saluddelcaribe.com

como pueden evidenciar le di permisos a los formularios que pueden observar :

sin embargo cuando ingreso a Jotform con esa cuenta de usuario, no se evidencia los formularios compartidos:

Ese mismo caso también me pasa con los siguientes usuarios que se han creado:

dayanaherrera@correo.saluddelcaribe.com

kelysbenthan@correo.saluddelcaribe.com

karenrodriguez@correo.saluddelcaribe.com

quedo atento a sus indicaciones para resolver este inconveniente

Hi SALUDCARIBE,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, as part of our recent update, the shared folder structure is no longer visible to users with access to shared folders. As a result, all shared forms now appear as a single, extended list under the Shared with Me section on the My Workspace page.

However, to help streamline navigation, the Shared with Me view now includes filters by asset type, making it easier to locate specific shared items.

Reach out again if you have any other questions.