Cannot login: Too many request

Hi,

We are now unable to login into our account. "too many requests"
Please reset the login attempts on our account, we need to get in ASAP.

Hi Genyk,

I have flushed the login attempts for your account, you should now be able to login and use Jotform again.

Reach out again if you need any more help.

HI Ronald, this happened again can you please reset the login attempts again?

thank you

Hi Genyk,

I went ahead and flushed the login attempts again for your account. You should be able to log in and access your account again. You can also reset the password if needed. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.

Hello,

It seems that this problem keeps happening as soon as one person tries to login when someone else is already logged into the platform.

May we ask that you please flush out the logins again?

This might keep happening as long as we are troubleshooting the email notifications, someone is logged in for troubleshooting but we need to access the platform too to check our submissions since the email notifications are broken.

Thank you,

Hello again,

It is our understanding that login sharing is not allowed under our current plan.
Can we have the account unlocked for now, so we can upgrade to an enterprise plan?

Thank you,

Hi Genyk,

The message too many requests login issue keeps happening when multiple people try to access the account simultaneously, especially while troubleshooting email notifications. To clarify, Jotform's standard plans allow only one active login session per account at a time. This means if someone is already logged in, another login attempt may trigger this error.

If your team requires multiple users to access the platform concurrently, you might want to consider Jotform Enterprise, which supports multiple users under one account.

Meanwhile, I have flushed the login attempts on your account again so you should be able to log in now. If you continue to experience issues, try logging out all other sessions or resetting your password as previously guided.

Let us know if you need any further assistance.