Not receiving notification emails

HI

Since Friday we don't receive any notification when we have a new order. Can you please solve this problem for us

thank you to confirm and have a nice day

Hi Genyk,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are not receiving notifications for new orders. Please check the following to resolve this issue:

• Verify the notification email recipient addresses are correct in your form's Email settings.
• Check your spam or junk folder and mark Jotform emails as not spam.
• Ensure your email is not on Jotform's bounce list by visiting your Account Settings.
• Add Jotform's email addresses (noreply@jotform.com and noreply@formresponse.com) to your email whitelist or contact list.

After checking these, submit a test order to confirm if notifications are working.

Give it a try and let us know how it goes.

Hi Genyk,

Thanks for reaching out to Jotform Support. I checked your email address, and notification emails when a form has been submitted are successfully sent to your email. You can check your email logs to confirm this as well. You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

Meanwhile, I also checked if the email was added to our bounce list, which can cause emails to be blocked by Jotform, but it was not added. It is also possible that your email service provider is the one blocking Jotform emails from reaching your inbox. To prevent this from happening again, you can ask your email service provider to whitelist Jotform's IP and email address. 

You can also set up a custom SMTP as a workaround. You can easily set up a custom SMTP to use your email sender as the provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Give it a try and let us know if you need any help.

Hi Genyk,

I answered your other question on a new thread. You can go ahead and check that out here. 

Reach out again if you need any more help.