Cómo uso la Base de Conocimiento del Agente?

Buenas tardes. De que se trata o como se utiliza Agent knowledge base.

Gracias.

Hi Daniel,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know, and we can have them do that. But remember that you'd have to wait until they're available again.

About your question, the Agent Knowledge Base works like a base where you can add information in different formats, such as web links, PDF documents, and questions and answers, so the agent can learn and provide accurate answers.

Here's how to use it:

• Train with manual information:

1. In Form Builder, in the blue navigation bar at the top of the page, click on Train.

2. In the menu on the left side of the page, click on Knowledge Base.

3. Under Knowledge Base, click on Add new knowledge and select knowledge.

4. Enter accurate info that your AI can use as answers and click on Save at the bottom of the page.

• Train with URLs:

1. In Form Builder, in the blue navigation bar at the top of the page, click on Train.

2. In the menu on the left side of the page, click on Knowledge Base.

3. Under Knowledge Base, click on Add new knowledge and select Link.

4. Enter the URL, then select Crawl and click on Save at the bottom of the page

• Train with PDFs:

1. In Form Builder, in the blue navigation bar at the top of the page, click on Train.

2. In the menu on the left side of the page, click on Knowledge Base.

3. Under Knowledge Base, click on Add new knowledge and select File.

4. Upload PDF documents with detailed information you want the agent to know, describe what to do with the file, and click on Save at the bottom of the page.

• Train with Questions and Answers:

1. In Form Builder, in the blue navigation bar at the top of the page, click on Train.

2. In the menu on the left side of the page, click on Knowledge Base.

3. Under Knowledge Base, click on Add new knowledge and select Questions & Answers.

4. Enter your question and answer, then click on Save at the bottom of the page.

Give it a try and let us know if you have any other questions.

Muchas gracias Jerlan.

Gracias.

Hi Daniel,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Thanks for your patience and understanding, we appreciate it.