Adding texts to Paragraph field shows a Something Went Wrong Error message

I've tried for a week to add paragraph, and when I click on adding text, it says "something went wrong" and I can't use or edit the paragraph.

it worked this morning, but now doesn't work again.

I have it between section collapse so I can show and hide the field

Hi Mathias,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I added a Paragraph field, edited it, and entered some text, but I didn’t encounter the issue you described. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

Let us know if there’s anything else we can help you with.

I've tried for a week! and I just tried again

Hi Mathias,

I also made a test on a cloned form but could not replicate the issue:

Can you try adding the paragraph field, do not delete it, so we can test it on your form?

Once we hear back from you, we'll be able to move forward with a solution.

it was added, didn't you see the video ? I didn't remove it

Hi Mathias,

Unfortunately, we didn't see the video you shared. We can only see a screenshot that shows the error. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Also, can you try to clear your browser cache and cookies to see if the issue no longer replicates? I also have cleared your form cache as a precaution. You can also test your form on a different device or browser to see if the issue still replicates.

Give it a try and let us know how it goes.

just look at your own image! it shows clearly the same issue!!! and if you can't see the gif I attached, why not make me aware ?

clear cache seemed to work

Hi Mathias,

I need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Mathias,

I've checked your actual form, and it appears to be working properly now. Take a look at the screenshot below:

I cleared your form caches to refresh your data and to help your forms work faster and efficiently. Try also to clear your browser's cache to refresh the page and speed up the page loading process. If the issue persists, I suggest trying to open Jotform in different browsers, such as Firefox, Edge, Safari, or Incognito mode to rule out any browser-related conflicts.

Give it a try and let us know how it goes.