Upload Space exceeded.

We have had to downsize our plan due to extreme budget cuts we are now all of a sudden unable to send our surveys out etc. 

Hi Dominque,

Thanks for reaching out to Jotform Support. I checked your account, and can see that you have exceeded your Upload Space limit. The upload space limit refers to the files uploaded by the users. If your users attach files to the File Upload field and submit them, then the size of the uploaded file will be counted in your upload space. Since you're on the Starter plan, you have a storage of 100.00 MB upload space. But to free up some space, you can delete some of your submissions to clear up some space. Here's how:

1. Go to My Forms page.
2. Select the form with the submissions you want to delete.
3. Click the Submissions button at the top of the page to open your Submissions Tables.

4. In the Submissions Table, select any or all of your entries, click on Delete, then select Move to Trash.

Now, if you wish to permanently delete all of your trashed entries and clear up your Upload Storage:

1. Click on the three dots icon in the upper left corner of the page, then select Trashed Entries.
2. In the Trashed Entries panel, click on the Select All button, choose the Delete Forever button, then select Delete.

I would suggest downloading your Submission data to serve as your backup before you delete them since once they are purged, there is no option to recover it. Here's how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

You can also check out our How to Download Form Submissions as Excel, CSV, or PDF guide for more information.

Let us know if you need any other help.