How to download all account data?

Before we go ahead and do this we would like to request some assistance with downloading our account data. We have been in the progress of doing so for the past two weeks but it has not completed in that timeframe. Could you assist us?

Hi Angela,

I understand you have been trying to download your account data for the past two weeks. To download your data, you can use the Export Data feature in your account settings. Here’s how to do it:

1. Hover over your Profile Picture in the navigation bar and click your Profile Name to go to your Account page.
2. Select the Data tab on the left panel.
3. Click the Download My Data button under the Export Data section.
4. Click Create New Export to start the process.
5. Select the time frame for the data you want to export (All Time is the default).
6. Choose which data to export and click Prepare Download to begin.

The system will prepare a ZIP file containing your forms as HTML, submission data as CSV, and uploaded files. The time this takes depends on the amount of data you have. Once ready, you can download the ZIP file directly from the page or from a notification email sent to your registered email address.

If you have many file uploads, downloading attachments can also be done through Jotform Tables by selecting your form, clicking Submissions, and using the Download All button to get attachments. This process may also take some time if there are many files. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

You can also check out our How to Download Form Submissions as Excel, CSV, or PDF guide for more information.

You can try these methods, and if the download still does not complete or you encounter any issues, let us know so we can assist you further.

Give it a try and let us know how it goes.

We attempted to do all of the above on April 9th and it has not finished downloading since, it is now May 1st. Is this something you can help us download.

Hello Angela,

Have you tried to cancel it and try it again? If not yet, you can try to cancel it first, clear your browsers cache and try to Create New Export again. You can also try it on different browsers and see how it goes. I have gone ahead and cleared your from cache from our end in case this may help. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll look into it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.