Form Integration and Ai action not working

Video Explaination: https://www.awesomescreenshot.com/video/38537646?key=01194ba904cb3d59227a13e12e73c81e

Hi Brandon,

Thanks for reaching out to Jotform Support. In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution.

Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help

Once we hear back from you, we'll be able to help you with this.

Yes, please proceed.

Hi Brandon,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi Brandon,

​​I was able to recreate the issue, so I created a ticket and escalated this to our Developers. We’ll update this thread once we’ve heard back from them.

We appreciate your patience while we work on a solution.

Hello,

Send email action in conversation start is not allowed. Thank you.

Can it be added as a feature?

Hi Brandon,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi Brandon,

To avoid confusion, I moved your other questions to a new thread and you can check them out below:

• Is there any way for us to be notified when someone starts chatting with the bot?
• Why is the email notification of the form which is connected with the AI not working as well when someone completes the form via Chatbot?

Let us know if you have any other questions.