Upload Error: Unable to submit form

Hello -

So, I got the form to work for me but when the applicants who had saved their forms try to submit it, this happens:

"I tried it on several different browsers this morning and this is the error message I received. It allows me to go through the paypal checkout process but when I click submit or “pay”. This is the next screen that pops up. I go back through the application, and I don’t see an error message on any of the files. I’m not sure if it’s one specific file or the entire package cannot be uploaded." 

Hi Sherry,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. After saving the form as draft, I reopened it to fully submit the form and was able to do so successfully. Check out the screencast below to see my results:

Can you try again and see how it goes? Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this. If possible, try to re-upload the files you've originally added to the draft submission. If you also have a different device to test this, try that as well. I've cleared your Form Caches to refresh the data. You can also do the same on your end. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you have any other questions.