PayPal Integration has stopped working and forms cannot be submitted

  • aeeintl
    Asked on March 27, 2025 at 4:40 PM

    Hello,

    We have a form within our account- https://form.jotform.com/202945237009151 This form has worked great for 2 years. Sometime between Feb 8 and Feb 19, it stopped working. When an applicant went to submit the form and pay, he received the message "Please wait" and it kept spinning. He tried using different browsers and also different credit cards to pay.

    I have gone in several times over the last couple of weeks and tried different fixes that Podo suggested either through Jotform or through PayPal. Nothing worked. After making some changes the message I received when I tried to submit was "The value of a field does not conform to a certain format." I then tried multiple things that Podo suggested.

    Now the form still does not work. I want to download the information the applicant has saved so that he doesn't have to resubmit it so that he can use another payment method. That is just a stop-gap measure for this one applicant but, I also want to fix the form for future applicants.

    Any help would be appreciated.



    Page URL: https://form.jotform.com/202945237009151
  • Jonathan_Ma
    Replied on March 27, 2025 at 5:18 PM

    Hi Sherry,

    Thanks for reaching out to Jotform Support. I'll need a bit of time to look into this. I'll get back to you as soon as I can.

    In the meantime, let us know if you have any other questions.


  • Jonathan_Ma
    Replied on March 27, 2025 at 7:19 PM

    Hi Sherry,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    PayPal Integration has stopped working and forms cannot be submitted Image 1 Screenshot 30

    I suggest reconnecting PayPal integration and make a test payment submission again. Check out the screenshot below on how to reconnect the PayPal integration.

    PayPal Integration has stopped working and forms cannot be submitted Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

  • Sherry
    Replied on March 28, 2025 at 9:34 AM

    It works now. Thank you.

    Sherry

  • aeeintl
    Replied on March 31, 2025 at 2:34 PM

    Hello -

    So, I got the form to work for me but when the applicants who had saved their forms try to submit it, this happens:

    "I tried it on several different browsers this morning and this is the error message I received. It allows me to go through the paypal checkout process but when I click submit or “pay”. This is the next screen that pops up. I go back through the application, and I don’t see an error message on any of the files. I’m not sure if it’s one specific file or the entire package cannot be uploaded." 

    PayPal Integration has stopped working and forms cannot be submitted Image 1 Screenshot 20 Screenshot 10

  • Rene JotForm Support
    Replied on March 31, 2025 at 3:28 PM

    Hi Sherry,

    To avoid confusion, I moved your other question to a new thread and helped you with that here.

    Reach out again if you need any more help.

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