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Jack_BrannenAsked on March 26, 2025 at 8:54 AM
My form (ID 250427512787057) is using Salesforce integration to write Jotform input to Salesforce fields. It's working great except for one thing: I can't get it to write to one Salesforce field that is a field type of "Picklist (Multi-Select)."
I tried following instructions here of setting the multiple choice's calculation values to end in semicolons and then combining them using a form calculation widget, but I'm not able to select the form calculation widget field for integration.
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Jan JotForm SupportReplied on March 26, 2025 at 10:08 AM
Hi Jack,
Thanks for reaching out to Jotform Support. I checked this form and I can verify that the formula in the States Represented - Salesforce 2 (Form Calculation widget) is working properly. You can't select it in the Salesforce integration because it is possible that the Salesforce field you're trying to map it with doesn't match. You mentioned that you're mapping it to a Picklist (Multi-select), I believe that a Form Calculation widget will not be accepted.
I suggest you map the Picklist (Multi-select) to a similar field in Jotform like Dropdown or Multiple Choice. If you want to test, you can map it first to a regular Text Input field or formula field in Salesforce to see if it works.
Give it a try and let us know if you need any help.
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Jack_BrannenReplied on March 26, 2025 at 9:08 PM
Hi Jan, thank you! I had attempted it with a Multiple Choice before but mistakenly left out some of the options, which caused it to fail. Your suggestion made me go back and review and catch my error. I appreciate it.
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