How to edit Workflow emails?

  • paMiriam
    Asked on March 17, 2025 at 8:48 PM

    I am trying to edit an auto email that is submitted - i have tried going into form builder but it is not showing any existing emails to edit it just brings up new - how do i access my existing email templates for editing - i want to edit the email that is sent after someone hs filled in our application form

    thanks

  • Gian JotForm Support
    Replied on March 17, 2025 at 9:33 PM

    Hi Kirsty.

    Thanks for reaching out to Jotform Support. Are you working on this form? If yes, I cloned the form and I don't see any Autoresponder email added to it. I assume that you're trying to edit the autoresponder emails on the Workflow. Let me show you how to edit them:

    1. In the Form Builder, click on Settings at the top of the page.

    2. Click on Workflows on the left.

    3. Hover your mouse on the email and click on the Pencil icon.

    How to edit Workflow emails? Image 1 Screenshot 40

    4. In the Workflow Builder, click the Email element and select the Envelope icon next to it.

    How to edit Workflow emails? Image 2 Screenshot 51

    5. Edit the email content.

    6. Click the Save button.

    How to edit Workflow emails? Image 3 Screenshot 62

    Let us know if there’s anything else we can help you with.