How to block unpaid subscription in my form?

  • mantoniog
    Asked on March 15, 2025 at 8:47 PM

    I have created an app that requires a subscription. If a customer does not pay,

    how do I block from using the form?
    Jotform Thread 25263481 Screenshot
  • Karlo JotForm Support
    Replied on March 16, 2025 at 7:58 AM

    Hi Michael,

    Thanks for reaching out to Jotform Support. Currently, it is not possible to block the users from filling up the form that does not pay your subscription. What you can do is go to your Stripe account and pause or cancel their subscription. Here is a guide on How to pause payment collection or cancel subscriptions.

    I answered your other question on a new thread. You can go ahead and check that out here.

    Let us know if there’s anything else we can help you with.

  • mantoniog
    Replied on March 16, 2025 at 7:16 PM

    Thanks Karlo,

    pausing or cancelling the subscription still would not stop them from using the form though, correct?

  • Lorenz JotForm Support
    Replied on March 16, 2025 at 11:14 PM

    Hi Michael,

    I can see my colleague Karlo moved that question to a new thread. You can check out his answer here.

    Reach out to us again if you have any other questions.