Conditional logic is not working as expected

https://form.jotform.com/250415063991254

I cant get this survey to work completely - can i get some help

Hi Kaileen,

Thanks for reaching out to Jotform Support. I see that you set up multiple Skip to/Hide a Page and Show/Hide Field conditional logic. Can you share a screenshot of the problematic condition and its expected behavior? Let me show you how to post a screenshot to our Support Forum:

1. On the Support Forum page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Is this the only way to get help with this - ?

The "Can you share a screenshot of the problematic condition and its expected behavior? Let me show you how to post a screenshot to our Support Forum"

Im not sure what you mean of a screenshot of the problematic behaviour - I cant tell what's happening so I don't know what the behaviour is that's off?

While the fields are labeled - what they" do" is not as clear as it could be... and I cant tell if I'm using the wrong ask = to do what I need - or - am I overlapping formulas?

I have posted all my edit rules = the issue is they aren't working like I need them to so I'm not sure what's wrong... for example i test ran the survey again and there are extra pages I should have seen for coach official and adult rider

Hi Kaileen,

I think my colleague wanted to specify which of the conditions you set up is not working on your end so we can check it and resolve the issue faster. I also checked the form on my end, and I can see that you have multiple conditions. Once you give us the specific condition, we will test it on our end and provide immediate solution. As for the screen recording, this would also help us view the issue further. You can use Loom or any screen recording platforms and send the video link here.

I checked the conditions, and it seems that you want to require some fields to be filled in when a specific state is true. Can you try turning off the Require options on the fields you used for these conditions? Do this on all affected fields. Check out the image below:

After that, test the form and check if the issue happens again.

Once we hear back from you, we'll be able to help you with this.

https://www.loom.com/share/c677e100ba2047c18355cbc02c625fb5

Hi there - thanks for all the suggestions!!

I went back in deteed a bunch of stuff - and made sure i dident have multiole versipns open...

See the poorly executed video : )

Im stuck on the role question... i need to ask all the roles that apply.., but that causes 2 issues:

1 - I had to do it in a grid - because if I dont I cant filter on the reponses - the way the tables group answers togther is annoying ( and the comma thing dident work) so i reverted to a a table

But its ugly

2 - There are 3 optional pages - to use if they selected these roles - coach/trainer page 9 EQ Facility Page 12 and EC Licensed Official page 10.. I have the logic working if your not any of these - what I cant work out it what if you not 2 of the 3 but you are a coahc and a rider...

Zoom me if we can if thats confusing??

Hi Kaileen,

We don’t currently offer live phone support or meetings via Zoom. But allow me to look into this and I will get back to you with an update as soon as possible.

Thank you for your patience.

I tried a new one - i think I got somewhere - but the rules still aren't working....

Test Collapse OEA Survey Draft MAR 12

Hi Kaileen,

Upon inspection, the first iteration of your form had the Input Table columns as Checkboxes, while your Test Collapse OEA Survey Draft MAR 12 as Radio Buttons. The latter worked because your conditions are set up in a way that it only allows one selection, because if there are two options selected in the conditions that you have set up, there will conflict in the conditions. This is because some conditions will cancel each other out. See following screenshot for example:

In case the input types are checkboxes, both Coach/Trainer and Equestrian can be selected. But, if Equestrian is selected, the Question for Coaches is hidden which is supposed to be displayed when Coach/Trainer is selected. With that said, if you want to go back to using checkboxes, updates should be done on the conditions where you Show the fields that are related to the option if they are selected instead of hiding anything else. This, in default, will hide that field if the option is not selected. Let me show you how:

1. Select the Roles Input Table, and click on the Gear icon.
2. Hover your cursor to any of the Conditions, and click the Pencil button to update it.

Change the Coach/Trainer condition to the following:

For the Equestrian:

For the EC Licensed official:

Keep doing the updates for each condition, only showing which questions and pages are for the selection, making sure to include the Page Break element as well. Here is my clone form which you can check and clone.

Give it a try and let us know how it goes.

Shane thank you so much 0 I have been playing with this thing for DAYS'

I almost gave up and went to survey monkey because that tool is proactive in telling you how to do things and how various fonts and choices affect outcomes... But I like jot form and want to master it... I'm too tired to try this tonight but I will tomorrow!! Will that have all the right things showing up?

Hi Kaileen,

I recommend following the steps my colleague provided. If the issue persists, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Let us know if there’s anything else we can do for you.

Form Configuration Challenges 🤔

HI - see video - I tried to clone - but i don't have access

instructions were good though - so I followed them but it still doe sent work...

see video.... feel free to change anything IN my form!!

Hi Kaileen,

I have updated the permission on my clone form, which now allows you to clone it. The Input Table for Roles is already set to checkboxes, and the conditions have been updated based on your original form to help you set up the rest of the columns as needed.

Give it a try and let us know if you need any other help.

Hi there - were getting there...

Heres me using your draft in my workspace... in these rider groups - ev 60, under age 25 and the adult rider... we need to lock this so they can only choose ONE - in this case I chose all 3 and it didn't ask me the supplementary questions - also the last question here I need to lock to one answer

https://form.jotform.com/250719019682259 Can you edit this version of mine?

Here is a clone if you can work with this version https://www.jotform.com/build/250719293793266

Hello Kaileen,

If I understood it correctly, you want to limit the entry for the Input Table Element wherein if one is selected from these three options it locks the rest?

If so, unfortunately, it's not possible to set this condition on an Input Table Element. An Input Table Element can only have these If Conditions and not a specific value:

Alternatively, you can use a Radio Button on your Input Table Element to only allow one selection for that row but since you require showing other fields based on selection, we suggest you use the Single or Multiple Choice Element individually on this question so you can add a specific If Statement.

Give it a try and reach out again if you have any other questions.

Great breakdown of the SensePass integration! Having multiple payment options, including contactless and crypto, is a game-changer for online businesses. The ability to collect donations and process subscriptions directly within Jotform makes it even more versatile.

At , we know how important seamless transactions are, especially for users looking for quick and secure payment options. Has anyone tried SensePass for high-volume transactions? Would love to hear how it handles scaling! 

Hi Kaileen,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, let us know if there’s anything else we can help you with. 

any luck yet?? the instructions from Myla actually contradicted previous instructions - let me know if you want me to do a video overview again or a zoom call - i think you guys may have some bugs in here

Hi Kaileen,

While we don’t have specific data on how SensePass handles high-volume transactions, the integration is designed to process payments efficiently across multiple payment methods, including contactless and cryptocurrency. Since SensePass is built for seamless and secure transactions, it should be capable of handling scaling needs for businesses with high transaction volumes.

We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help. Since the workaround from my colleague contradicted the previous instruction, can you share with us a screen recording of what’s happening so we can try to replicate it on our end?

You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

These messages about Sense pass are not from me - i think our mixing up accounts!! I'm still looking for my answers about the Ontario eventing survey

THIS NOTE BELOW!!

Hi Kaileen,

While we don’t have specific data on how SensePass handles high-volume transactions, the integration is designed to process payments efficiently across multiple payment methods, including contactless and cryptocurrency. Since SensePass is built for seamless and secure transactions, it should be capable of handling scaling needs for businesses with high transaction volumes.

We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help. Since the workaround from my colleague contradicted the previous instruction, can you share with us a screen recording of what’s happening so we can try to replicate it on our end?

You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Kaileen,

I'm sorry for the confusion. Unfortunately, we don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

Since the workaround from my colleague Myla contradicted the previous instruction, can you share with us a screen recording of an overview of the workflow that you want to implement so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Hey - I posted a video and explained the issue on march 14 -never got a response that was related... the responses i got were for another customer - not me... We are where I left you guys on march 13th

Hi Kaileen,

I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience and understanding, we appreciate it.

Can i connect back to the Shane person - it may be faster getting him back involved

Hi Kaileen,

I am currently recreating your cloned form. I will share a copy of my cloned version as soon as I have resolved and met the required conditional logic. 

Thanks for your patience and understanding, we appreciate it.

OK - do you need me to state what Im trying to map to what - or is it clear enough?

Hi Kaileen,

To select just one selection in your Input Table, as suggested by Myla, choose Radio Button as its Input Type just like as seen below:

Then implement a Skip to/ Hide a Page Conditional Logic, this is to easily show and hide form fields depending on the selection made in Field 8. Keep in mind that I've removed the conditions linked to Field 8 and Field 24, and then set up new conditions as seen below:

1. Add a Form Calculation Widget, set up the formula as follows, and then hide the widget.

2. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

3. Click on Conditions on the left of the page.

4. Now, click on Add a New Condition and then click on Skip to/Hide a Page.

5. Set the conditions as follows.

a. These are the conditions applied for field 8.

b. These are the conditions applied for field 24.

Check out the screencast below to see my results:

This is a cloned form for your reference. Feel free to clone it. If you notice in my clone, the selections in Field 8 are only four, because I made some changes previously that caused me to add and read fields to figure out a workaround. 

Keep us updated and let us know if you need any more help.

RE "This is a cloned form for your reference. Feel free to clone it. If you notice in my clone, the selections in Field 8 are only four, because I made some changes previously that caused me to add and read fields to figure out a workaround.  = IS FIELD 8 THE ROLE?

The rider level is THE ONLY field where they can only select one.

The role field was select all.

This is why I offered to clarify just in case it was not super obvious

Also - now I only have FOUR roles - you edited my original survey...??? I had 9 roles... now you reduced it to 4 and took away the select all

Please - can SHANE be reassigned back to this case

Hi Kaileen,

I have cloned this version of your form, and updated the conditions for the Role Input Table to Skip To/Hide A Page, as there was an issue regarding pages not showing up properly. Let me show you how:

First, I have disabled the following conditions:

Next, create three Skip To/Hide A Page for each column that has a dedicated page for it. For EC Licensed Officials:

Equestrian:

Coach/Trainer:

As for the Group Input Table, I suggest using the Radio Button input type, since you only need one selection from the user. Here's how to update it:

1. Click the Gear icon of the Input Table.
2. Go to the Fields Tab, and select Radio Button.

Next, I used a Form Calculation widget to get the value of the said input table, to use it for the condition, since I wasn't able to make it work by using the table directly. Here's how:

1. Click on the Add Element button.

2. Go to the Widgets Tab, and add the Form Calculation widget to your form.
3. Click on the Wand icon.
4. Click on the Add Field to add the Input Table in the calculation field, and make sure to click it once, so that it shows the A-Z icon with the gray background.
5. Click on Save.

I recommend hiding the widget, you can follow the steps below:

Next, disable the conditions that are linked to the Input Table (Which of ONE of the...):

Lastly, create three conditions to hide the pages based on the value of the Form Calculation widget (named as Description in my clone form):

Here is my clone form which you can check and clone.

Give it a try and let us know if you need any other help.

HI THERE - !

I'm not sure if my survey has changed since you write this - I'm sorry - I should have put a new link up...

Do the changes you recommended work if you look at the current state?

CLONE https://www.jotform.com/build/250755170966262

A -  Page 1, 2,3,4,5, and 12 go to everyone

B – On page 1 there is this question:

Respondents get to pick ONE answer

Based on their answer in the table below – they get assigned page 6 or 8 or 7

C – On page 1 there ALSO this question:

Respondents get to pick MANY ANSWERS

Based on how they respond – if they pick one of the 3 – they get another page of questions. *note they will also be getting the pages in B above (which may be adding to the conflicts)

Coach – P9

Equestrian Facility owner/manager/lease holder P11

EC Licensed Official P10

NOTE! You asked a great question – why did I use the table format – it was because need the data to come out like below – versus the column with the red header where the answers get combined….

Hi Kaileen,

Unfortunately, it appears that your reply wasn't complete. Aside from the screenshots not being properly attached, some parts of your reply seem to be cut off, such as the following:

"B – On page 1 there is this question:
Respondents get to pick ONE answer
Based on their answer in the table below – they get assigned page 6 or 8 or 7"

Did you mean to include the question in there?

Also, to clarify the changes on your form now compared to when I have written my previous reply, can you confirm the following:

1. Does the Input Table for roles (Please identify your role/roles in Ontario’s eventing community. Please identify ALL that apply), have the same behavior as before, but only has a different layout?
2. Does the other Input Table (Which of the following competitor groups BEST describes you? Please chose ONE) have the same functionality as my clone form?

If the answer to the first question is yes, the conditions on my previous reply needs a little tweaking, since the Input Table will return the column name, which in the case of your Input Table right now, it will always return applies. Otherwise, I will be waiting for your confirmation, so we can adjust accordingly

If the answer to the second question is yes, then the condition on my reply still applies.

I also suggest going through my clone form again if the flow already fits your needs, so that if the layout is the only thing that was changed, we can apply the necessary changes to match the updates on your form.

Once we hear back from you, we'll be able to help you with this.

i cant follow... does this help?

CLONE https://www.jotform.com/build/250755170966262

A -  Page 1, 2,3,4,5, and 12 go to everyone

B – On page 1 there is this question:

Respondents get to pick ONE answer

Based on their answer in the table below – they get assigned page 6 or 8 or 7

C – On page 1 there ALSO this question:

Respondents get to pick MANY ANSWERS

Based on howe they respond – if they pick one of the 3 – they get another page of questions. *note they will also be getting the pages in B above (which may be adding to the conflicts)

Coach – P9

Equestrian Facility owner/manager/lease holder P11

EC Licensed Official P10

NOTE! You asked a great question – why did I use the table format – it was because need the data to come out like below – versus the column with the red header where the answers get combined….

Hi Kaileen,

To apply conditions to the second input table on the first page, you need to make the choices in a row, not a column as you can see below to be able to apply conditions to this table.

Then, you can use the choice in your conditions to show specific pages based on your needs as mentioned in steps by my colleague Shane. Let me show you an example:

The user selects Coach P9, EC Licensed Official P10, and other options. This is what they should see in their survey:

This is the result of my cloned form:

You can check my Cloned Version for further details. You need to apply the same condition to the first table in order to show pages based on the selected answer.

Let us know if you have any other questions.