Upload Limit Error Despite Clearing Cache and Deleting Trash.

I have already utilized your AI and it has been unable to resolve this issue

it seems to be an error that I am being advised of an upload limit when I have cleared my cache. I have deleted my trash and I only have three submissions and one form.

Hi Rebecca,

Thanks for reaching out to Jotform Support. I checked your upload limit usage, and it’s currently at 49.48 MB out of 100.00 MB. If this is different from what you're seeing on your end, try logging out of your Jotform account, clearing your browser cache, and then logging back in. After that, check your usage again to see what is currently reflected. Let me show you how:

1. In your My Forms page, click on your Avatar/Profile Picture in the top-right corner.

2. Then click on View All. This will display your current usage.

Now, if you need to free up more space, you’ll need to delete more submission entries with uploaded files. Make sure to also remove them from the trash folder to permanently free up space. If you still need those files but want to clear up storage, you can download them for backup first. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Once you have downloaded your submission entries, you can now go ahead and purge them from your Jotform table, let me show you how:

To delete a submission:

1. In Jotform Tables, you can click on the three dots icon next to the entry you want to delete and then select Move to Trash from the dropdown option.
2. Alternatively, check all the checkboxes for the specific entries you want to delete, and then click the Delete button in the upper right corner of the table to delete multiple entries.
3. You can also check the Top Checkbox to select all entries, and then click the Delete button in the upper right corner of the table to delete all entries at once.
4. Lastly, click the red Move to Trash button in the pop-up modal to complete the deletion process. Check out my screencast for a visual guide.

Now, to permanently delete or purge the deleted entries:

1. In Jotform Tables, click the three dots icon to open the tab’s menu.
2. From the dropdown menu, click Trashed entries.
3. In the Trash panel, select the entries you want to permanently delete, or simply check the Select All option.
4. Then, click Delete Forever button and confirm.

We also have a guide about Understanding Your Account Usage and Limits, How to Delete Form Submission Data, How to Download Form Submissions as Excel, CSV, or PDF guide and How to Download the Submission Files that you can check out.

Give it a try and reach out again if you have any other questions.

Hi Denise,

To keep things organized and avoid confusion, I have moved and answered your other question on a new thread. You can go ahead and check that out here.

Let us know if you need any other help.