Venmo: Using Venmo payment option isn't working

I am testing the payment options on my business form and I cannot get my form to accept venmo payment:

https://form.jotform.com/250275333376154

I was able to process a Paypal payment successfully, but a majority of our audience will want to pay by Venmo.

Payment integration email aggress is ovationsartsinitiative@gmail.com

Hi Rita,

Thanks for reaching out to Jotform Support. We are aware of the issue, and our Developers are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

Reach out again if you need any other help.

Hi greglennon,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.

Hello Rita,

PayPal has indicated that changes made between January 8th and January 21st, 2025, may be causing issues with Venmo payments.

We use the client-side integration for Venmo so this incident has affected us. The issue can be reproduced on Mobile Safari.

We have already reported the issue to them and are awaiting further updates. PayPal is actively working on a fix. Unfortunately, their status page does not accurately reflect the incident, but you can find the open GitHub issue if needed. 

Thank you for your understanding.

Hello,

We are sorry for the issue you experienced.

The issue was on PayPal side and we are waiting an update from them. However, we implemented an alternative solution so could you please try again? Please let us know, if you still replicate the issue. Please provide screenshot of the error, if you can replicate the issue.

Thank you.