Formulário acima da quota

  • suamarcadesign.sm
    Perguntado em 11 de julho de 2023 às 23:19


    Jotform Thread 5319732 Screenshot
  • Nozomi_K Jotform Support
    Respondido em 12 de julho de 2023 às 04:37

    Hi suamarcadesign.sm,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, I'll help you with your question. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the issue but everything was working properly. Check out the screencast below to see my results:

    Formulário acima da quota Image 1 Screenshot 20 You can clear the cache from your account as well. We have a guide on How to Clear Your Form Cache? That you can check out. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Keep us updated and let us know if you need any more help.