Improper Billing

J a paguei e cotinua cobrando

Hi Ana,

Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. Our Portuguese Support is currently not available so I'll be responding to you in English. If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our Portuguese Support Team but there might be a delay in getting a response.

Can you please share the email address associated with the account in the issue? I checked the email address you used to submit this ticket but it belongs to a Guest account. If you are unable to recall the email address, please share a link to the form created from the account in the issue.

Once we hear back from you, we'll be able to help you with this.