Minha conta foi suspensa

Teremos um evento nesse sábado, e por isso estava entrando bastante no app para ver quem tinha se inscrito, e do nada baniram a conta...não entendi. Preciso mesmo ver a quantidade de pessoas, e ainda tem gente que vai se inscrever...

Hi Nicolle,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Reach out again if you have any other questions.

Hi Nicolle,

When I checked your account, I noticed that it was suspended because your form titled RESET was marked as risky by our system. If you believe that your account was suspended in error, we'll need you to send the following information to reviewers@jotform.com with Thread #30642731 as the subject so we can verify your account:

1. The URL where the form is used.
2. A link to your website or proof of affiliation with a legitimate institution.
3. A valid government-issued ID card, such as a driver's license or passport, along with a clear, forward-facing selfie for verification.

You can find the instructions below on how the required selfie should be:

• The selfie must be a clear, forward-facing photo of the individual's full face.
• The person must be holding one of the provided ID documents next to their face.
• Make sure your face is fully visible without obstructions like sunglasses, hats, masks, etc.

An example of an acceptable selfie is provided in the image below:

Sending the email from your business email address, if you’re affiliated with a legitimate institution, would expedite the process. We also need you to change your registered email to a corporate one, if you have one, to avoid getting flagged again by our phishing detector. We’ll let you know the status of your account after we’ve done a thorough review of them. You may want to check out our Terms of Use for more information about this.

We'll be able to help you once you share us with the information requested.