Solicitando um reembolso de assinatura devido ao alto custo

Valor ficou muito alto da assinatura

Quero reembolso da minha assinatura, o valor ficou muito alto para continuar utilizando a plataforma de vocês.

Hi Leo,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, After reviewing your account, I noticed that a discount was applied to fully cover the cost of your current plan. You received the One Dollar Silver Yearly Discount of $467.00 USD, which means you were only charged $1 in total for the annual subscription. You can verify this information by checking your account invoice. It’s easy to Check Your Invoices. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download an invoice as a PDF, click on a Download icon on the right.

Let us know if you need any more help.

Boa tarde,

A assinatura que quero o cancelamento é referente 2025 a 2026 que veio cobrando um valor muito alto, por isso preciso cancelar.
A assinatura de 1 dolar foi justamente por que solicitei o cancelamento do plano atual mais ela só valida de 2026 a 2027.
Logo preciso cancelar a assinatura atual do plano bronze que veio esse valor de $407.
Consegue o cancelamento e o reembolso ?

Hi Leo,

As requested, I’ve canceled your current subscription and issued a refund for your most recent payment. Note that the refund should appear in your account within 5–7 business days.

Reach out again if you need any more help.