Fiz compra no jogo e não recebi minha recompensa

  • Vinícius Guedes Souza
    Perguntado em 5 de outubro de 2023 às 20:23

    Fiz a primeira recarga e não recebi as recompensas

  • Lyla Jotform Support
    Respondido em 6 de outubro de 2023 às 02:40

    Hi Vinícius,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I have checked your account status, and it appears to be a guest account. Could you please share the email or username associated with your Jotform account so that we can investigate further? Additionally, if you could provide more information regarding your issue of making a recharge but not receiving a reward, it would help us better understand the situation and work toward a solution.

    Once we hear back from you, we'll be able to help you with this.

  • Vinícius Guedes
    Respondido em 6 de outubro de 2023 às 05:26

    Eu fiz minha primeira recarga no jogo Super Sus mas não ganhei minha recompensa

  • Girish Jotform Support
    Respondido em 6 de outubro de 2023 às 07:53

    Hi Vinicius,

    Please note that Jotform is an online form builder. We provide users an online platform to create forms. I believe you have reached out to a wrong contact. See here.