How to clear overlimit error

  • francielyfonseca
    Perguntado em 4 de setembro de 2023 às 14:02

    Estou com problemas no meu formulário novamente, já limpei todos os formulários e resposta, mas ainda sim, 1 deles está desativo. O Formulário da Beleza.

    Poderiam me ajudar com isso, por favor?

  • Rhina Jotform Support
    Respondido em 4 de setembro de 2023 às 16:13

    Hi francielyfonseca,

    Thanks for reaching out to Jotform Support. Unfortunately, our Porteguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Porteguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and can confirm that your current available upload space is 100MB. I tried accessing your Formulário da Beleza form and was able to replicate the issue. I have cleared your form cache to refresh the form and can now access the form with no issue.

    Give it a try and let us know if you need any other help.