Account Overlimit

  • contato848
    Perguntado em 29 de agosto de 2023 às 07:27

    Não estou entendendo, estou pagando e vocês estão me bloqueando sendo tenho espaço, estou tendo problemas com os clientes para dar andamento nos processos

  • Israel Jotform Support
    Respondido em 29 de agosto de 2023 às 09:32

    Hello contato848,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

    I have checked the status of your account and it shows that it's currently OVERLIMIT. Account Overlimit means that you've reached the maximum allocation limit either with your Monthly Submission or Total Upload Space. However, upon checking the account. I can confirm that it's far from its monthly limit; therefore, I went ahead and recalculated your account.

    It is now re-activated and the form is now active, as shown on the screencast below:

    Account Overlimit Image 1 Screenshot 20

    Give it a try and let us know how it goes.