Payment Description, Quantity, Unit Price and Amount has the option to change language in PDF.

Olá, estou baixando meus pdf de formulários, porém algumas partes ficam em inglês, sendo que na visualização está português, e no arquivo baixado em inglês.

Hi Felipe,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to this form? I tested the form through a clone and the PDF is on the Portuguese language.

I also tried downloading one of your PDF and the PDF is in Portuguese. If the issue still persist, can I ask for the affected Submission ID so we can further check? Also, it seems you have multiple PDF on this form, can we ask for the specific PDF you experienced this issue with?

As soon as we hear back from you, we can move forward with a solution.

O que inglês é a data (Thursday, august) e os títulos das colunas (Description, Quantity, Unit price, Amount).
mesmo eu alterando o idioma nas configurações, na hora de gerar o arquivo pdf, essas palavras sempre e estão saindo em inglês, e antes isso não acontecia.

Hi Felipe,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Felipe,

Thanks for patiently waiting. I’m sorry you're having difficulties getting that feature to work. You can easily change your language in the date field in the PDF in a few easy steps. Let me show you how.

1. In Tables, click on the submission Check Box found on the left side of the screen.
2. In the upper right corner of the screen, click on the Three Vertical Dots.
3. Hover your mouse over the Download menu.
4. Click on Customize PDF.

To change the language of the date field from English to Portuguese.

1. On the Date Field, click on the Gear Icon.
2. In Date Format, go to Language and select Portuguese.

Here is a screenshot preview of the cloned form.

Let us know if there’s anything else we can help you with.

já tentei realizar esse procedimento, na tela do computador ele fica em português, mais quando realizo o download do pdf, ele fez em inglês.

Tela do computador

PDF

Viu, um está diferente do outro.

Hi Felipe,

I also tried updating the language on the PDF Editor and the downloaded PDF is reflecting the translated text:

Please send us a console report and screencast while you're having the issue. This would make us understand things better. We have a guide about Getting a Console Report from Most Common Browsers that you can check out.

Once we hear back from you we'll be able to move forward with a solution.

Hi Felipe,

Thanks for reaching out to Jotform Support. Unfortunately, the feature you're looking for isn't available at Jotform right now to change the Description, Quantity, Unit Price, and Amount to manually change the language in the payment field when you download it in the PDF. We've gone ahead and escalated your request to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

Bom dia, certo.

Sobre a data eu entendi.

Agora como eu consigo traduzir os títulos da tabela?

Na tela do computador fica em português, mais quando eu faço o download do PDF ele fica em inglês no arquivo.

Segue a tela.

Hi Felipe,

Thanks for getting back to us. Our developers are working on this. But when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding; we appreciate it.

Sr. Carlos esse problema é recente.

A alguns dias atrás estava tudo normal a tradução.

Esse problema começou por agora.

Não existe nada no momento que possa me ajudar a voltar ao que era antes?

Hi Felipe,

Thanks for getting back to us. Unfortunately, it seems that it's not yet possible to translate the Product List column name. Could you please provide the steps you used in the PDF Editor to translate the text in the Products list element?

Thanks for your patience and understanding, we appreciate it.

Hello everything is fine?



Do you already have a solution to my problem?



My pdf file is still downloading in English.

Hi Felipe,

Thanks for getting back to us. There haven’t been any updates yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developers again. 

We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

Good afternoon, how are you?



Were you able to resolve the problem?



I don't understand why jotform is like this, before it was normal, the PDF file was always in Portuguese

Hi Felipe,

Thanks for getting back to us. Unfortunately, we received an update that it is not possible to translate the payment fields. This option has been escalated as a feature request to our developers however we won't be able to provide an ETA. While the feature you’re looking for isn’t currently available, rest assured we’re always working to add new services and features to Jotform.

When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.