Password reset doesn't work

Estou tentabdo redefinir a senha, mas o email diz que é enviado, mas não recebo.

Não está no spam.

Hi Camilla,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. After checking, the email address you use to submit this ticket belongs to a Guest account. The Guest account is a one-time login feature, so you won't be able to reset the password in this account. To create a new account, go to this link.

If you are referring to a different account, can you share the email address tied to the account in the issue?

Once we hear back from you, we'll be able to help you with this.