não sei

Boa noite,

Minha conta que exclui já fais de 40 dias estou tentando criar uma nova conta usando o mesmo e-mail mais não da certo, não e 30 dias para a minha conta que excluir sumir do sistema.

Hi Thiago,

Thanks for reaching out to us for help. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, this means that even after deleting your account, it may still exist in the system for a considerable time, which is why you are unable to create a new account with the same email after 40 days. Generally, a deleted account will be automatically permanently deleted after 30 days, and the email should be freed after that period. Since the account has not been deleted yet, you may need to wait until the account is fully removed by the system, which typically takes much longer than 30 days.

Reach out again if you need any other help.