Falha na solicitação com código de status 403

Hi Wendy,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. A 403 error when logging in usually means there's a browser or network issue. First, try clearing your browser's cache, or using Incognito mode. Disable any browser extensions and test with a different browser or device. You can also try switching to another network to see if that makes a difference. If the issue persists, can you provide us a screenshot of your console log report? We've got a guide about How to Get a Console Report from Most Common Browsers that will help you do it.

Once we hear back from them, we’ll update this thread and let you know.

Olá

Já tentei de várias formas, usando outro navegador, outra rede, limpando os dados, resetando senha e não consegui acesso.

Tem quantidade de acessos permitidos por conta ?

Hi Wendy,

When I checked the email address you used to create this support ticket, I found that it's associated with a Guest account. Can you confirm the email address of the account you're trying to log in to so I can check?

In the meantime, you can try accessing your Jotform account using an incognito window if you haven't done so, or consider using a different device.

Once we hear back from you, we'll be able to help you with this.

Email de acesso -

Já tentei acesso através de guia anônima e acontece o mesmo erro.

Hi Wendy,

Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.

Segue gravação de tela:

Hi Wendy,

Unfortunately, I couldn't see the screen recording you shared on my end. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.