Integração com o ActiveCampaign: Não consigo selecionar um campo de formulário para mapear

Olá,

Não estou conseguindo mais selecionar um campo do formulário com um campo personalizado do Active Campaing. Não está mais habilitado, está com uma cor opaca e nao consigo selecionar.

Antes conseguia.

Hi heringerfitness,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, can you check if the fields used in your ActiveCampaign account you're trying to map the fields with in your form has the same type? When I checked your form, I can see that the ones you're trying to map that are greyed out are Single Choice fields. Note that for an integration to work properly that involves field mapping, the field from the integrated app and the form should be the same, or similar. You can check out this cheat list from ActiveCampaign for more details on the field types you need to use. From there, try integrating ActiveCampaign again to see if it'll work.

Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this. If you also have a different device to test this, try that as well. If you're using a mobile browser or the Jotform Mobile app, close and reopen it, and then test the form again. I've cleared your Form Caches to refresh the data. You can also do the same on your end. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

You might also want to check out this guide on How to Integrate ActiveCampaign With Your Form.

Give it a try and let us know if you have any other questions.

Perfeito.
obrigado René
Em ter., 22 de abr. de 2025 às 17:52, Jotform <noreply>
escreveu:
</noreply>...