Dados ausentes após recuperação do sistema – Solicitação de investigação e restauração

Verifiquei que tinha após a recuperação do sistema está faltando dados em todos os meus formulários por favor verificar estabelecêlos Como exemplo tinha um formulario com mais de 10000 envios porém verifiquei que tenho 6711

Hi delizamarcello15,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, To help us investigate further, could you confirm whether any data backup processes or submission exports were carried out prior to the system recovery? Additionally, it would be helpful if you could specify the approximate date or time period when you last had access to the full set of submissions, especially for the form that previously showed over 10,000 entries.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

QUANTIDADE GERAL DE VISITAS: 

BUTANTÃ: 11662

PIRAJUSSARA: 5789

Quantidade que sumiram

BUTANTÃ: 4.951

PIRAJUSSARA: 450

Mas verifiquei aqui o plano que estava sendo usado no prato Que tem a quantidade de armazenamento de 25,000 Porém Mas antes disso Para o sistema total ainda estava exibindo a quantidade total Quando voltou voltou sendo os valores total Faltando essas quantidades de cada um

Se eu mudar o plano para o plano ouro os dados voltarão Olá NAO

Hi Marcello,

When I checked your account, your total submission storage is 25,000 now that you're already on the Silver plan. Your usage, as I see it, is 19,106 submissions across all forms. Can you confirm if this number represents the total number of submissions you're expecting to have?

And if you upgrade to a Gold plan, it'll increase your total submission limit for up to 100,000 submissions. You're close to reaching 25,000, so if you expect more submissions coming in, we suggest it best to upgrade. It's really easy to Upgrade your Account. Let me show you how:

1. On your My Workspace page, click on Pricing in the blue navigation bar at the top of the page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. 

Also, you can easily check your account's limits and usages in Jotform. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and there you'll see both your Monthly Usage and Total Usage.

You can also check out this page to learn more about your account usage and limits.

Let us know if you have any other questions.

Não se trata disso E sim da quantidade de envios que já existia que nao bate com a que tem agora

Hi delizamarcello15,

I understand that you're experiencing discrepancies between the expected number of submissions and what is currently displayed in your account. To assist you further, I recommend checking the Trash folder in Jotform Tables to see if any deleted submissions can be restored. Here's how you can do that:

1. On your Jotform Submissions Table, click on the Three Dots icon in the tab next to your form's name at the upper left side of the page.
2. In the dropdown list, click on Trashed Entries.
3. In the window that comes up on the right side of the page, select the Deleted Submission then, click on the Restore button and that's it.

Don't forget that trashed submissions that are not restored within 30 days will be automatically deleted. You can also check out our guide about How to Restore Deleted Submissions in Jotform Tables for more information.

Give it a try and let us know if you need any help.

Bom dia verifiquei os meus formulários Identifiquei que os números que eu tinha antes do bloqueio da minha conta era bem maior do que tem hoje Pelo que eu entendi quando foi Recuperar minha conta Os reviews não voltaram todos também verifiquei que na hora que fiz a reativação da conta ativei no modo prata ser á que não é por causa disso a quantidade de envios supera a quantidade que é liberada de armazenamento de vivo Gostaria de saber como posso corrigir esse erro de alterar do prato para o ouro porém estou tentando fazer agora e está me cobrando o valor novamente do mês só que referente ao ouro Tenho o valor no meu cartão Juntando o valor do prata Com um resto que sobrou no cartão dá para pagar o ouro porém pagar o ouro e pagar o prata não é justo Gostaria de saber como consigo resolver esse problema

Hi delizamarcello15,

When an account is downgraded or reactivated under a different plan (like from Gold to Silver), submission limits and storage capacities may adjust according to the plan’s allowances. This can sometimes lead to issues where previously stored submissions or data are no longer fully accessible under the new plan.

Regarding your attempt to upgrade back to Gold, Would you be able to share a screenshot showing the amount the system is attempting to charge you when you try to upgrade back to the Gold Plan? Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.