Solicitando cancelamento do plano

Boa noite!

Gostaria de cancelar o plano, pois para mim aparecia 35,00 o valor do plano, porém foi descontado R$245,23. Peço reembolso e cancelamento do pacote cancelado indevidamente.

Hi Jessica,

Thanks for reaching out to Jotform Support. Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand you would like to cancel your plan due to a discrepancy in the amount charged. But I can see that the renewal amount for your Bronze monthly plan is only $39. I can see that it has been scheduled to be downgraded, but if you want it to be immediately canceled, visit this page and fill out the necessary information. Our relevant team will email you once they've had a chance to look into your request.

Reach out again if there’s anything else we can help you with