A exclusão de envios não liberou espaço

Excluí minhas a mais de 75% das submissões e não liberou espaço, também exclui definitivamente, mas mesmo assim não liberou o espaço.

Olá Davi,

Obrigado por entrar em contato com o suporte Jotform. Vejo que sua conta já está dentro do limite novamente. Creio que o sistema deva ter demorado um pouco para atualizar as informações.

Nos informe se houver algo mais em que possamos ajudar.

Boa noite, novamente exclui mais de 200 submissões, na lixeira não consta nada e ainda não liberou espaço. Já fazem mais d e24h

Hi Davi,

Our Portuguese Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and saw that there are still submissions on your ENGENHARIA CLÍNICA MFD form that have uploaded files. If you've deleted them already, make sure you also purged them from the Trash. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.